- Added ability for machina to Retry a charge!
- If a customer has a card error, sometimes they need to call thier bank to “unblock charges from Hux”. The card error email always demands that they reenter thier card so Hux can retry the charge. If they don’t reenter thier card, we currently don’t have a way to retry the charge on the same card, so we have added that ability in Machina.
- When we have a lot of card errors, we occasionally have found that by simply retrying the same charge it will work. This can be used to reduce some card errors, but is bad practice because declines hurt our reputation and cause more declines. Regardless, the option is there now.
- Add button and record if provider applicants have clicked the Calendly link to schedule phone interview.
- We use this in a drip campaign for applicants in CustomerIO.
- Also shown as a column in the Machina applicant list.
- Instant pay rejects bad debit card to avoid negative experience.
- Instant payouts relies on provider’s debit cards to be able to deposit money into their accounts. To check if a provider’s debit card is valid, a $1 transfer is attempted. If unsuccessful, the money is returned to us.
- Fixed regression where providers encountering a card error didn’t show the reassuring message. This message now appears as a toast when the error occurs, as well as persistently in the receipt.
“AJ’s card was declined. Don’t worry – Hux will make sure they resolve this issue.”
- Tip text was updated.
- Previous: “Hux paid you $90.00 for tip via Standard Transfer”
- Now: “Hux paid you a $90.00 tip via Standard Transfer”
- Prevented scenario that could exacerbate card errors.
- Previously, you were able to delete your declined card, so we removed the delete button for declined cards.
- Added email to provider list in Machina.
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