Customer Engagement
This week marks the release of a large project that customers are going to love: the new engagment funnel. It’s now incredibly easy to get help, provide feedback, and sign up for recurring cleanings via this new feature.
- It all starts with this new widget, visible above customer’s receipts.
- From there, customers have the option to leave private or public feedback, tip, rebook their provider, or get help with an issue all from the same screen.
- The options displayed changed based on what feedback the customer provides to ensure they see the features they want to.
- Overall, this feature’s goal is to encourage rebooking and recurring, gather better feedback to improve our service, and make customer support more accessible.
Smaller Additions
- The mobile marketplace now displays dots next to days with availability. This way, customers won’t have to swipe through days to find availabiltiy.
- When changing the provider of an appointment in Machina, you can now select any provider in the respective city rather than zipcode.
Bug Fixes
- Fixed an issue on the mobile site where rebooking filters would re-enable themselves after a user viewed a provider’s reviews.
Made with ❤️ by Hux Product