New Hux Sort (#1378)
Previous versions of “Hux Sort” were heuristics-based and were generalized across all job sizes. Often, we delivered incorrect rankings and the rankings have even been gamed by some providers. In this release Hux Sort is now a neural network that ranks the providers by how good they look for the job. With the new sorting, emphasis is placed on the right provider attributes and a balance of availability, price, ratings, and other stats like the dimensions of the home are carefully considered.
New Features
- Customers can now send themselves a receipt for each appointment via email. This feature can be found on the existing web-based receipt. (#1557)
- Added the ability to convert provider applicant accounts back to customers. Infrequently, customers would take the quiz and become locked in the onboarding funnel. (#1564)
- Late OMW’s now highlight red in Machine, making it easier for Support to tell what caused the imperfect CICO (#1563)
- New Disintermediation Filter in the Provider List in Machina. You can now filter by users who have received a disintermediation message. Additionally the export now includes a column that shows the status of the provider.
Improvements
- Toggling off “View Cancellations” in the customer-facing appointment list now switches to an uncancelled appointment if the user was viewing a cancelled appointment (#1147)
- Searching in the marketplace now returns users to the first page of results. Previously, if a user searched while on higher pages, they would not see results (#1560)
Bug Fixes
- Fixed an issue where providers booking other providers would cause the daily transaction report to not send (#1568)
- Fixed a rare issue where providers attempting to check out with weak cell signal could accidentaly check out multiple times (#1567)
- Fixed an issue where non logged-in user event data wasn’t being tracked by Amplitude when they visited the checkout page (#1561)
- Fixed an issue that obfuscated the most recent month in the rebooking report (#1562)
- Fixed an issue that caused the “Recent Provider” field in the customer export to display old versions of the provider’s name (#1148)
- Fixed an issue that caused an appointment’s travel time to display as NaN (#1565)
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