HUX

Recurring

Recurring, which represents a few of our quarterly WIGs, gets two exciting new features aimed at increasing sign up conversion and decreasing churn.

• The recurring sign up form, which previously was a Google Form, is now built into the product. This makes it incredibly easy for customers to request recurring services. (#1577)
• We’ve also launched an experimental new feature to a select group of providers that allows them to sign customers up for recurring themselves. After verbally negotiating the service with the customer, providers can edit every aspect of the recurring appointment. We’ll launch this to all providers in a future release. (#1573)

New Features

• Providers are now presented with a modal warning against disintermediation during the sign up process (#1581)
• Often times, Stripe flags provider accounts and pauses payouts while they verify the provider’s identity. Previously, support would have to upload the required information via Machine. Now, providers can fix the issue themselves in their account. (#1487)
• Made extras easier to understand on the checkout page. Previously, the parent permutation name (e.g. Ironing & Hanging) was not shown, only the child name was (e.g. 10 items). (#1459)

Miscellaneous

• Added client-side tracking for CICO GPS error codes. This will make it easier for us to track down potential issues with CICO not being able to find providers’ locations. (#1579)
• Removed the Mixpanel API key from the production keyset (#1587)
• Deleted old SQL data from the appointment and user collections (#1334)
• Added a dedicated URL for the Independent Contractor Agreement. You can find this at Hux.com/independent-contractor-agreement. (#1576)

Bug Fixes

• Fixed an uncommon issue where copying an appointment wouldn’t maintain the proper payout (#1584)
• Fixed an issue where Hux employees could accidentally use the same provider URL for multiple providers (e.g. Hux.com/Adam) (#1588)
• Fixed a rare issue where rescheduling an appointmnet would cause reminder texts to include incorrect date information (#1375 & #1585)
• Fixed an issue where private information in appointment notes was obscured from customers after the appointment occured. This feature was intended only for providers. (#1574)