HUX

Check In / Check Out Version 2 (CICO v2)

CICO v1, launched in March of 2017, solved a lot of problems that both customers and providers faced. With those updates, customers know exactly when providers are at their house, providers can charge appointments same-day, and support has a much better sense of how appointments are going. Its popularity and importance has grown considerably since then and today we’re happy to release a new set of features to augment it. This new feature set will only be available to a handpicked set of 35 providers initially with plans for a larger launch later.

Key Updates:

• Providers indicate when they are on their way and customers will be notified via text of the providers’ ETA
• Customers are notified when a provider checks in and out of the appointment
• Providers now have the option of leaving a note for the customer once they’ve completed the service
• We’ve removed the requirment that providers check off each item in the checklist
• Imperfect CICO appointments can no longer be charged at midnight. Providers must contact support to resolve the issue.

For more information and details, check out the support article or the PRD.

Bug Fixes

• Found and fixed one (hopefully the last) edge case that caused providers to be displayed with no timeslots
• Solved an iOS bug where tapping on things would flash a transparent gray rectangle. As part of the fix, we now have elegant visual cues when interacting with buttons, links, and other touchable elements.
• Fixed an issue where the title of the page would remain as “Hux - Checkout” even after you checked out
• Brought in a 2.5.2 hot fix that solved an issue where a blank customer note prevented providers from checking out perfectly
• Added “December” back as an option to the birthday date picker in the provider application process
• Added a loading spinner to the provider Earnings Report