Validate Service
As long as Hux has been around, we’ve noticed dissonance between providers and customers over home dimensions. Customers may not know their home’s exact square footage or may even purposely indicate incorrect dimensions. This creates a bad experience for everyone, so this helps close the gap between providers and customers by automatically filling in the home’s dimensions.
- The biggest change is that customers now input their address upfront rather than at checkout. This allows us to pull their home’s dimensions before they hit the marketplace.
- While we iron out the kinks, we’ll allow customers to edit the dimensions we pull, just in case there are any errors
Price Management
After returning from Luka, we noticed that providers’ rates had slowly inflated to levels much larger than the market. This new price managment feature helps providers understand their service’s value.
- Providers can see how their selected rate fits into the Hux marketplace as a whole via the bar graph
- Hux employees can override the default maxmimum for particular providers who’ve proven themselves
Miscellaneous
- Customers can no longer edit the square footage of a partial clean. We found that many customers were confused by that feature.
- When rebooking, customers can now more easily see the dimensions and extras they have selected
- Added the On My Way travel time to Machine, giving Support more insight into CICO
- Made improper CICO more easy to spot in Machine by highlighting improper CI or CO’s
- The mobile marketplace now automatically slides to the first day with availability. This way, customers will be greeted with availability from the moment they view the marketplace.
- Made the refunds UI more clear in Machine
- Updating the customer note now records that change in an appointment’s history
- Added a few new Aplitude tracking events to the customer referral page
- Selecting a partial clean now fills in your home’s dimensions from what you entered on the previous step
- Moved the Amplitude code into the global Hux namespace
Bug Fixes
- The quick referral link, which previously was located at the top of customer’s accounts, has returned after being mistakenly removed
- Fixed an issue where the On My Way button would appear on provider receipts even on cancelled appointments
- Fixed a rare issue which prevented providers from using the On My Way feature
- Fixed an issue where providers booking other providers would cause the daily transaction report to not send
Made with ❤️ by Hux Product