New Features
- Public reviews now include the neighborhood of the appointment. This way, customers can quickly find reviews from their neighbors.
- Providers’ service zipcodes can now be edited via Machine. This helps Operations move providers to popular zip codes more easily.
- We now regulate how referral codes are redeemed per address. We noticed some customers skirting the rules by creating new accounts but using the same address.
- Hux employees can now block specific addresses from booking
CICO
- A perfect CICO now requires providers to just stay 75% of the appointment’s duration. The requirement had previously been 85%.
- We now suppress customer-bound Check In SMS’s when providers check in very late. We had received feedback that it was confusing.
- Customer.IO now notifies support of an improper CICO rather than Hux itself. This way, support has much more contorl over the email and can edit or remove it as desired.
Miscellaneous
- The edit service comparison box has returned to Machine after being cut for time last week
- The Extras Only service has been removed from Hux due to its low popularity
- When inputting their address, customers now always see the aparmtnet complex input box. Previously, it would only show after customers inputted an apartment number.
- Split up post-booking 3rd party API calls into individual deffered calls. This way, if one fails, the others will execute regardless.
Bug Fixes
- Fixed a rare issue that caused rescheduling an appointment to create a new appointment rather than change the existing one
- Restored the marketplace soring algorithms to their intended functionalities. They had mistakenly been tampered with in Hux 2.5.
Coming Soon…
We’re busy training a neural network that will help match customers with the best provider given their home and expectations. This will help push us towards our goal of improving marketplace liquidity. We’re also improving the marketplace to allow providers to be booked for same-day appointments: something that has been requested as long as Hux has operated!
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