HUX

Provider Toolkit

Provider rules and expectations are currently not effectively communicated to the provider. The new provider toolkit helps to clearly convey our expectations. It can be accessed in the applicant onboarding funnel and in each provider’s account.

New Features

• Added a prompt when checking in more than two hours before the start time to prevent providers from accidentally checking into the wrong appointment.
• Changed the Cancel Appointment button into a slider to prevent accidental cancellations (the cancel button looked like a window close button).
• Marketplace start times now display in the time zone of the inputted address!
• When a customer reschedules to a different provider, we no longer display history items that were for the original provider to the new provider.
• Updated the Machine reviews export to make it more Excel-friendly.

Bug Fixes

• The “out of area” modal now shows if there are now marketplace providers. Previously it considered all providers.
• Fixed an issue where customers could use expired discounts.
• Fixed the home dimensions columns in the Machine appointments export.
• Fixed an issue that made the Terms of Service open up behind the sign-in modal.