New Booking Process
Hux’s booking process serves as the first interaction customers have with Hux. It’s therefore a crucial piece in convincing customers to book. Today, we’re launching an entirely new process that responds to two big pieces of feedback.
- The first piece of feedback we often hear is that the process is too long. We’ve scrapped the previous 5-step process and replaced it with a much simpler interface that allows customers to see the marketplace more quickly. Extras have been moved to the side and users select their cleaning level, recurring frequency, and input their address all in one step
- Second, customers frequently requested the ability to organize providers by date on desktop. Taking cues from the existing mobile design, we completely overhauled the desktop experience to accomodate this.
New Features
- Recurring customers and providers can now quickly request help from support via a new button located on their receipts
- Updated our integration with Plaid, the third-party service that allows providers to add their bank accounts for payouts. This update helps build trust by explaining precisely what information we do and do not collect. (#1569)
- Added a new data export for provider disintermediation text messages. It can be found with the other data reports in the Reports tab of Machine.
Miscellaneous
- Added a link from Machine to Amplitude that will help Hux employees quickly find the Amplitude page of a specific user (#1662)
- Added a time and date column to the Google Sheet recording provider recurring signup form submissions (#1645)
- Fixed some spacing on the provider-facing identity verification modal (#1648)
- Disallowed providers from using apostraphes in their names, preventing an issue with credit card statement descriptors (#1656)
- When customers select monthly cleanings in the recurring form, a new question appears asking customers which free extra they would like (#1665)
- Added a default message for Instant Pay transfer failures
Bug Fixes
- Fixed an issue where solo provider applicants were erroneously marked as teams (#1670)
- Fixed an issue where providers could see the Adjust Start Time button when they shouldn’t (#1652)
- Fixed an issue where checkouts between 50% and 75% of the appointment’s duration were erroneously marked as improper in Machine. This issue did not impact provider experiences, however, and was just limited to Machine.
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