HUX

Request & Rebook an Appointment (#2494)

Since its inception, Hux has only allowed customers to book providers for times that providers have pre-approved. Want a time outside of that window? Too bad. The Request & Rebook features fix that problem by allowing customers to request an appointment time outside of pre-inputted availability.

• It starts by visiting the new rebooking feature, where customers are presented with a list of every provider they’ve booked
• Customers can also initiate this from provider profile pages. After selecting their provider, they continue to input their service information (e.g. address, dimensions, extras, etc.).
• They’re then presented with that provider’s schedule - including timeslots that aren’t part of their pre-inputted availability. Timeslots shown don’t, however, conflict with existing Hux appointments.
• After receiving the booking request, providers have 24 hours to confirm or reject the booking. Customers can view the status of their request via the appointment list in their account.
• Customers can cancel the request if they’ve changed their mind. Additionally, providers have the ability to choose an alternate time that they’ve agreed on with the customer.

This exciting feature, which we’ve wanted to build since Hux’s launch, allows providers and customers to more easily find times to work together. We’re confident that both groups will love using it.

Recurring Churn (#2493)

When recurring customers leave Hux, there’s currently a human-driven process to attempt to save them. This feature aims to automate that process by including it into the product itself.

• Customers are asked to tell us why they’re cancelling the appointment series
• They’re then presented with credit or a discount code, dependent on whether or not we think we can keep them on Hux
• Providers are then informed of the cancellation, giving them helpful feedback

New Features & Improvements

• Customers can now book appointments 6 weeks out on the marketplace. They previously could only book 4 weeks out.
• After entering a payment card at checkout, users no longer have to click the Confirm button again (#2459)
• Added the ability to set different Hux fees per provider. We can now designate, for example, that certain providers take 80% of an appointment’s revenue. (#2520)
• Improved the efficiency of the hourly process that sends notifications (#2530)
• Added the ability to un-cancel a recurring series (#2496)
• Recurring appointments extended from a series now have the proper created date. They previously copied the created date of the original appointment. (#2518)
• Added better communication to support deaf providers (#2508)
• Added new landing pages for provider job postings (#2506)
• Added a new permissions system to Machine that denies or allows access to downloading CSVs, amongst other things (#2477)
• Updated the Open Graph image from an illustration to a screenshot of the marketplace

SEO

• Added structured data to profile pages, making them stand out more in search engine result pages
• Added two new region pages for the cities of Atlanta and Charlotte (#2507)
• Added all keyword page URLs to footer of landing page (#2529)
• Removed a URL from the sitemap that returned a 404 (#2528)
• Added four new keyword pages (#2472)
• Improved the meta descriptions for all neighborhood and keyword pages (#2451)
• Profile Pages (#2491)
  • Add Meta descriptions
  • Add alt text to profile images
  • Removed reference to outdated CSS file
• We now prevent Google from scarping neighborhood pages with too little activity (#2447)
• Added a “related blog posts” section to blog entries (#2456)
• Added a View Profile button to the sidebar for providers logged in on desktop
• Fixed an issue that cased outdated CSS files to be included in our cached HTML documents we served to search engine crawlers

Bug Fixes

• On a number of older appointments, the rebook button would not open the rebook feature; that bug’s been fixed (#2514)
• Fixed an issue where providers’ ETAs weren’t displayed after using the On My Way feature (#2525)
• Fixed an issue with the Appointments database index for discounts (#2531)
• Fixed an uncommon issue that caused SMS reminders to not send to certain recurring customers (#2519)
• Fixed an uncommon issue that occurred when providers submitted the coverage map without making any changes (#2509)
• Fixed the bug preventing discounts from being tracked in Machine (#2490)
• Patched a bug that caused the review funnel to jump to incorrect pages (#2512)
• Removed recurring discounts on appointments that were mistakenly duplicated following a previous release (#2513)
• Fixed an issue that caused providers’ availability to get out of sync with (#2495)
• Editing an appointment that’s part of a cancelled recurring series would incorrectly place it in the provider’s bookings array (#2502)