HUX

Reminder SMSs (#2516)

• Customers can now choose from a wider variety of reminder text times, including the night before at 5pm or 7pm and 2 or 3 days before
• The default settings are:
  • 1st message: disabled
  • 2nd message: night before at 7pm
• We’ve also added an optional second reminder text, created primarily for recurring customers
• We’ve moved the reminder SMSs from marketing.hux.com to hux.com. The queue functionality came with numerous synchronization issues over the years. Moving this functionality to hux.com makes the system less complicated overall.
• This overhaul fixes bugs #2868 and #2881

New Features & Improvements

• Overhauled the impersonate feature. It now opens in a new tab and records the Hux employee’s name when making changes on behalf of another user (i.e. impersonating) (#2843)
• Added a unit test for marketplace timeslots (#2848)
• Added a new Turn data sharing cron job that executes monthly (#2877)
• Urgent requests (those that expire in <8 hours) now notify providers via SMS rather than email (#2874)
• Updated the communication sent to customers after providers edit a series of appointments (#2837)
• Gave the nag modal a facelift (#2836)
• Attempting to rebook a provider that no longer offers a certain extra now gives customers two options - rebook without that option or rebook with a different provider (#2845)
• Began laying the framework for new services - keep an eye out for that in a future release!

Miscellaneous

• When a user churns from recurring, they’re asked to select some labels explaining why they’re leaving. That information is now stored in our database, rather than solely being passed to Customer.IO. (#2869)
• Removed an unused appointments class function, Apt#calendarLink, which gave users the ability to import their appointment into Gmail (#2713)
• Added new DNS records to support Zendesk’s switch to AWS SES (#2847)
• Long user names now shorten themselves with ellipses in the site header on mobile (#2871)
• Added additional Amplitude tracking data surrounding provider appointment edits (#2844)

Bug Fixes

• Fixed a bug preventing employees from banning users (#2884)
• In Machine, changing appointment permutations wouldn’t update the price appropriately. That’s been fixed. (#2878)
• In Machine, changing providers previously did not update the customer’s subtotal due to a bug. That bug’s been squashed. (#2859)
• Restored APM functionality (#2882)
• Removed decimals places from marketplace prices. Prices should round up on the marketplace, then show the proper amount on the receipt. (#2855)
• Fixed an unsightly “Internal Server Error” banner that appeared on profile pages but didn’t affect functionality (#2865)
• Fixed a bug that the marketplace to show too little availability surrounding long appointments (#2862)
• The communication sent to customers after a provider edits an appointment incorrectly listed the subtotal instead of the total (#2851)
• Fixed a bug where entering an incorrect email/password combination cleared the email field (#2850)
• Tapping the rebook button incorrectly placed a loading/spinner animation on two elements (#2849)
• Fixed a bug that allowed providers who had disabled recurring bookings to be booked for recurring bookings via their profile (#2819)
• Customers’ credit was not returned to their account after a request was cancelled (#2712)
• Fixed a very rare issue that prevented certain addresses from loading the marketplace (#2734)