HUX

New Signup Process

As we approach the launch of new services, we realized that the way we sign up providers isn’t as scalable as it should be for this large influx of applicants. With both new services and scalability in mind, we’ve redesigned this entire product tree.

• Applicants are greeted with a new landing page. Its function is to inform users about Hux as well as split users into the waitlist and the signup feature as appropriate.
• On the first step, applicants can now choose their own URL as well as their display name
• After filling out two more brief steps, providers are given their profile URL. This change give applicants Hux URLs much earlier in the signup process, allowing them to more easily get booked on Hux.
• Applicants are then shown a set of 6 tasks to complete before they can be considered for the marketplace.
• Most notably, applicants now complete a background check entirely on our website. Previously, they’d receive a link via email to complete it on Turn’s website.
• Once all six steps have been completed, applicants can submit their profile to be reviewed in Machine.
• Applicants who had partially completed the old signup process have been placed in a corresponding step in the new process

Miscellaneous Changes

• We now charge $17 per background check for provider applicants. This was raised from $10 to cover the increased cost of more comprehensive background checks.
  • This value was also moved to a centralized variable, making future changes easier
• We changed the instant payout fee from a flat $0.75 to a variable 1.2% (minimum $0.50) (#3112)
  • Providers who previously had a fee exemption continue to enjoy free instant payouts
• Upon logging in, providers are now taken to the account home screen (#3105)
• Existing providers can now edit their display name and profile URL. Previously, this could only be done via Machine.
• Support is now notified via email when existing providers add new services. This helps us keep an eye on providers expanding to new services after they’ve been approved.

(Project Kanban)