Provider Rebooking
In an attempt to improve the company-wide rebooking metric, we’ve changed the way that providers are sorted on the marketplace. By default, providers will now be ranked by how frequently their customers return to Hux, rather than their traditional 5-star rating. Our intention is to channel customers to the providers that most frequently return customers to Hux.
It starts with the rebooking metric displayed prominently on a provider’s listing
Customers can learn more about what the rebooking metric is, and how this provider stacks up against the competition, in this modal
The metric is fairly simple - of the last 50 customers that have booked this provider, how many booked another service on Hux within 60 days of their appointment? Low quality providers obviously scare customers away - they may not trust Hux again. Providers that disintermediate obviously don’t have customers return at all. We hope this metric incorporates all these characteristics and concisely communicates them to customers.
Hourly Service (#3497)
The nature of the Handyman service is that there are dozens of skills that our providers have. While we’ve worked diligently to add as many of these to the site as possible, it’s also important to have a catch-all for that niche service we couldn’t expect.
Handyman providers can designate which categories they support. We’re launching with 8.
They can then specify their project durations
This release only shows this feature to providers. We’ll release it to customers once we have enough providers add this new feature.
Miscellaneous
- Added more lines to the user note in machina - this means you can now write multi-line comments (#3492)
- Added the full service details to house cleaning reviews. This means a review will show “Standard Cleaning / Organize Closet” for example. We previously only did this for handyman reviews. (#3496)
- Clicking on “All handyman” from the landing page service tiles now skips the Get Started page if the user has already inputted their address (#3494)
- The provider list in Machine now only displays providers that offer the services selected. This setting can be edited by clicking Manage > Settings in the top bar. (#3508)
- The provider list also displays which services a provider offers now
- The new provider rebooking stats have been added to the provider CSV export (#3506)
- Added a “get started” button to the bottom of the landing page for mobile users (#3471)
- Fixed a security hole that could have affected the HTML content we display to Google’s scraper (#3488)
- Added cancel information to every appointment so that we can use it for recurring churn analysis in Grow (#3486)
- Upgraded to Meteor 1.9
- Updated Turn API integration to match their updated testing specifications (#3487)
- Removed the business card integration with Moo (#3482)
Bug Fixes
- Fixed a bug that hid apartment numbers and complex names from providers’ receipts (#3509)
- Fixed an issue when providers edited their service price, that information was not being recorded in Machine (#3505)
- Fixed a bug that prevented machina users from updating a provider’s max hourly rate (#3489)